Refund & Cancellation Policy
Last updated: July 12, 2026
1. Subscription Cancellation
- You may cancel your paid Restope subscription at any time from your dashboard or by contacting us at [email protected].
- Upon cancellation, your paid features (cart & WhatsApp ordering) will remain active until the end of your current billing cycle.
- After the billing period ends, your storefront will revert to the Free plan (menu showcase only).
- Your menu data, categories, and images will be preserved.
2. Refund Eligibility
Since Restope is a digital SaaS platform, refunds are handled on a case-by-case basis:
✓ Eligible for refund
- Duplicate payment or accidental charge
- Technical failure preventing platform access for more than 72 hours during a billing period
- Cancellation request within 48 hours of first-time subscription purchase (if no substantial usage)
✕ Not eligible for refund
- Change of mind after active usage of paid features
- Dissatisfaction with customer order volume (we provide the tool, not the traffic)
- Failure to cancel before the next billing cycle renews
- Account suspension due to terms violation
3. How to Request a Refund
Email us at [email protected] with:
- Your registered email address
- Restaurant/business name on Restope
- Razorpay payment ID (from your payment confirmation email)
- Reason for the refund request
We will review and respond within 5 business days.
4. Refund Processing
- Approved refunds will be processed via Razorpay to the original payment method.
- Refunds typically take 5–10 business days to reflect in your bank account, depending on your bank or card issuer.
5. Free Plan Users
The Free plan has no charges, so no refund applies. You can use the menu showcase features indefinitely at no cost.